Frequently Asked Questions

What is Seasons Greetings?

Seasons Greetings creates magical personalised correspondence and keepsakes inspired by nature, enchanted places, seasonal traditions and the joy of receiving something special through the post.

Are your Father Christmas letters personalised?

Yes. Personalisation varies depending on the letter you choose.

Some letters include simple name personalisation, while our more personalised options allow you to provide details that can be thoughtfully woven into the letter.

Full details of the personalisation available will be shown on each product page.

What information can I include in a personalised letter?

Depending on the product, you may be able to include details such as:

your child’s name;
their address;
the names of brothers, sisters, friends or pets;
something they have done to make the Nice List; or
your own wording for Father Christmas to include.

Please do not include sensitive or highly private information such as medical or health details.

Can I write exactly what I want Father Christmas to say?

For selected personalised letters, yes.

You can either provide the details you would like us to weave into the letter, or write the message you would like Father Christmas to include.

The options available will be explained on the individual product page.

Can I order for more than one child?

Yes. Each personalised letter is created for the recipient named in the order.

If you are ordering for several children, please make sure the correct personalisation is entered for each individual letter.

How long will my order take to dispatch?

Personalised orders are normally prepared and dispatched within 3–5 working days of your order being placed, unless a different timescale is shown on the product page.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, we recommend ordering as early as possible.

Is postage included?

Yes. Standard UK delivery by Royal Mail 2nd Class is included in the product price unless otherwise stated.

Where available, you can choose to upgrade to a faster postal service for an additional charge.

Can I upgrade my delivery?

Yes, where available.

Delivery upgrades may include Royal Mail 1st Class or Royal Mail Special Delivery.

Please remember that upgrading your postage speeds up the postal journey only. Personalised products still require the stated preparation time before dispatch.

How will my letter be delivered?

Your Seasons Greetings order will arrive inside a protective Do Not Bend envelope addressed to the parent or guardian.

Inside, you’ll find the child’s personalised letter ready for you to place somewhere special, add to your Christmas traditions or present at the perfect moment.

This way, the surprise stays safely in your hands.

Do you deliver to BFPO addresses?

We are currently reviewing delivery arrangements for BFPO addresses.

If you would like an order sent to a BFPO address, please contact us through The Enquiry Desk before placing your order so that we can confirm whether we are able to fulfil it and advise you of the appropriate delivery arrangements.

Do you ship internationally?

Wider international delivery is not currently available through our online checkout.

We are reviewing international delivery options and hope to make selected Seasons Greetings products available overseas in the future once the appropriate postal, customs and delivery arrangements are in place.

I made a mistake in my personalisation. Can I change it?

Please contact us as soon as possible.

If we have not yet started preparing your order, we will do our best to make the change.

Once personalisation or production has begun, changes may no longer be possible.

Can I cancel a personalised order?

Please contact us as soon as possible if you need to cancel.

Because personalised products are made specifically for the recipient, they cannot normally be cancelled simply because you have changed your mind once production has begun.

If we have not yet started preparing your order, we may still be able to cancel it.

What happens if my order arrives damaged or something is wrong?

Please get in touch through The Enquiry Desk.

If your order is damaged, faulty, incorrect or contains a personalisation mistake made by us, we will work with you to put things right.

We may ask for your order number and a photograph of the item or packaging so that we can resolve the problem as quickly as possible.

What should I do if my letter hasn’t arrived?

Please contact us through The Enquiry Desk rather than placing a second order.

Postal delays can occasionally happen, particularly during the busy Christmas period.

We will help investigate the delivery and, where appropriate, arrange a suitable replacement, refund or other solution.

How can I pay?

Online payments are processed securely through our website’s payment system, using the payment methods available to you at checkout.

At selected events and trade fairs, we may also accept payments through SumUp.

Still have another question?

We’d love to help.

Please message us here at The Enquiry Desk