Our Policies

Everything you need to know when ordering from Seasons Greetings, from how we care for your information to payments, delivery and returns. We’ve kept things as clear and straightforward as possible, but if you have any questions, please get in touch.

Customer Care

Here at Seasons Greetings, we will do our utmost to ensure you are happy with your purchase.

If you have any questions about your order, or if something isn’t quite right, please get in touch with us as soon as possible so we can help put things right.

You can contact us here at The Enquiry Desk or by emailing us direct at

contactseasonsgreetings@gmail.com

Privacy Policy

Last updated: 14 September 2026

Seasons Greetings is a trading name of Where for Art Now Ltd, registered in England and Wales.

We take your privacy seriously. We aim to collect only the personal information we reasonably need to create and deliver our products, process orders, provide customer service and operate Seasons Greetings.

Our company and contact details are available in the footer of this website and on our Contact page.

1. Who is responsible for your information?

Where for Art Now Ltd, trading as Seasons Greetings, is the controller of the personal information described in this Privacy Policy.

This means we are responsible for deciding how and why that information is used.

2. Information we collect

Depending on how you use our website or services, we may collect:

your name;
email address;
billing and delivery address;
order details;
payment and transaction information;
correspondence you send to us;
information submitted through our contact form;
personalisation information supplied for personalised products;
mailing-list preferences;
information about how you use our website, such as device, browser, IP address and website activity where applicable; and
cookie information where you have consented to non-essential cookies.

We do not directly receive or store your complete payment-card details. Payment details are processed securely by our payment providers.

3. Personalisation information and children's data

Many Seasons Greetings products are purchased by adults for children.

Depending on the product selected, a parent, guardian, relative or other adult purchaser may provide information including:

a child's name;
an address;
the names of siblings, friends or pets;
something the child has done or achieved; and
words, stories or other information that the purchaser would like incorporated into a personalised letter.

This information is supplied to us by the adult placing the order.

Our website and products are not intended to collect personal information directly from children, and we do not knowingly ask children to submit their own information or create customer accounts.

We only use a child's personal information for purposes connected with creating, fulfilling and supporting the order for which it was supplied.

Please do not provide sensitive information

Personalisation boxes are intended for light-hearted information needed to create the letter.

Please do not provide unnecessary sensitive or highly private information about a child or another person, including medical information, diagnoses, disability information, religious beliefs or similar information.

We do not need this information to create your Seasons Greetings order.

4. How we use personal information

We may use personal information to:

process and manage orders;
create personalised products;
take and process payment;
arrange dispatch and delivery;
contact you about your order;
respond to questions and enquiries;
provide customer service;
deal with cancellations, replacements, refunds or complaints;
maintain business, accounting and tax records;
operate and secure our website;
prevent or investigate fraudulent transactions;
understand how our website is being used;
improve our products and services; and
send marketing emails where you have chosen to receive them.

We do not sell personal information.

5. Our lawful bases for processing

UK data-protection law requires us to have a lawful reason for using personal information.

Contract

We process information where it is necessary to take steps at your request before entering into a contract or to fulfil our contract with you.

For example, we need order, delivery and personalisation information to create and send a personalised letter you have purchased.

Legitimate interests

Where an adult purchaser provides limited personal information about a child or another recipient, we may process it where necessary for our legitimate interest in creating and fulfilling the personalised product requested by that purchaser.

When relying on legitimate interests involving children's information, we recognise that children require particular protection and aim to minimise the information collected and how it is used.

Legal obligation

We process and retain certain information where necessary to comply with legal, tax and accounting obligations.

Consent

Where consent is required — for example for certain marketing communications or non-essential cookies — we rely on your consent.

You can withdraw consent at any time.

6. Payments

Online payments are processed using the secure payment methods made available through our Wix website, including Wix Payments where applicable.

We may also use SumUp to process payments made in person, for example at trade fairs or events.

Payment providers process payment information in accordance with their own privacy and security obligations.

Seasons Greetings does not receive or store your full payment-card number.

7. Mailing list and marketing

If you choose to join the Seasons Greetings mailing list, we may use your name and email address to send you news, product releases, seasonal updates and other marketing communications.

Our current mailing-list services are provided through Wix.

Joining the mailing list is optional and is not a condition of purchasing from us.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing will not prevent us from sending emails necessary to manage an existing order.

We do not use children's personalisation information for direct marketing.

8. Website analytics

We currently use Wix's website analytics tools to help us understand how visitors use our website.

This may include information such as pages viewed, general traffic information, device or browser information and interactions with the website.

Where analytics technologies require consent, they will only be used after the appropriate consent has been provided through our cookie banner.

If we introduce additional services such as Google Analytics in future, we will update this policy and our cookie information where necessary.

9. Customer accounts

Seasons Greetings currently operates using guest checkout.

Customers are not required to create a member account in order to purchase our products.

10. Who we share information with

We only share personal information where reasonably necessary to operate our business, fulfil orders or comply with the law.

This may include:

Wix, which provides our website, online-store, email and related services;
Wix Payments and other payment providers made available through our checkout;
SumUp, where payments are taken using SumUp;
Royal Mail and other delivery providers where applicable;
professional advisers such as accountants;
technology providers necessary to operate our website and business; and
regulators, government bodies or law-enforcement authorities where disclosure is required by law.

We do not give third parties children's personalisation details for their own marketing purposes.

11. International transfers

Some of the companies that provide technology, website, payment or other services to us may process personal information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, the relevant provider is responsible for implementing appropriate transfer safeguards and we use providers whose services are designed to support applicable data-protection requirements.

12. How long we keep personal information

We do not keep personal information indefinitely simply because we might need it one day.

Different information is retained for different periods depending on why we hold it.

Orders, invoices and financial records

We may retain order, invoice, transaction and other accounting information for up to six years from the end of the relevant accounting period, or for longer where required by law, tax requirements or an ongoing enquiry.

Personalisation information

Detailed personalisation information is retained only for as long as reasonably necessary to create and fulfil the order and deal with customer-service issues, complaints or disputes.

Where personalisation information forms part of an order, invoice or other record that we are legally required to retain, some of that information may remain within that record for the applicable statutory retention period.

We aim to minimise the amount of children's information retained wherever reasonably practicable.

Enquiries

General correspondence and enquiries are retained only for as long as reasonably necessary to respond and deal with the matter.

Marketing information

Mailing-list information is retained until you unsubscribe, withdraw consent or we otherwise determine that it is no longer appropriate to keep it.

The ICO requires organisations to justify retention periods rather than setting one universal period for everything, which is why this policy separates financial records from personalisation information.

13. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential to the operation and security of the website.

Other cookies, including certain analytics or marketing technologies, will only be used where the appropriate consent has been obtained.

Please see our Cookie Policy for more information and to learn how to manage your choices.

14. Security

We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Our website and online store are operated using Wix and payments are handled through specialist payment providers.

No online system can be guaranteed to be completely secure, but we aim to use reputable services and collect only the information reasonably required.

15. Automated decision-making

We do not use information supplied for Seasons Greetings personalised products to make automated decisions about children or to create profiles about them.

16. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

ask what personal information we hold about you;
request a copy of that information;
ask us to correct inaccurate information;
request deletion of information in certain circumstances;
ask us to restrict certain uses of information;
object to certain processing;
request portability of certain information; and
withdraw consent where we rely on consent.

These rights are not absolute. For example, we may need to retain certain information where we have a legal obligation to do so.

To exercise a data-protection right, please contact us using the contact details shown on this website.

Wix also provides tools that enable site owners to respond to access and deletion requests concerning Wix customer records.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will always be published on this page.

Terms and Conditions

Last updated: 14 September 2026

These Terms and Conditions apply to orders placed through the Seasons Greetings website.

Seasons Greetings is a trading name of Where for Art Now Ltd, registered in England and Wales.

By placing an order with us, you agree to these Terms and Conditions. Nothing within these terms affects your statutory consumer rights.

1. About our products

Seasons Greetings creates illustrated correspondence, personalised letters, keepsakes and other seasonal products.

Many of our products are created, personalised or finished individually. Because of this, small variations may occasionally occur and form part of the character of a handmade or individually produced item.

Colours may also appear slightly different depending on the screen or device used to view our website.

Product photographs, descriptions and measurements are provided as accurately as reasonably possible.

2. Placing an order

You must be aged 18 or over to place an order with Seasons Greetings.

When you place an order, you are making an offer to purchase the products shown in your basket.

You should receive an electronic order confirmation after checkout. A contract between you and us is formed when we accept your order.

Please check your confirmation carefully and contact us as soon as possible if anything appears incorrect.

We may occasionally be unable to accept an order. This might happen because:

a product is unavailable;
payment has not been authorised;
we cannot deliver to the address supplied;
an obvious error has occurred in the price or description;
we are unable to complete the order within the required timeframe; or
the personalisation requested contains unlawful, threatening, discriminatory or seriously inappropriate material.

If we are unable to fulfil an order that has already been paid for, we will contact you and refund the affected amount.

3. Personalised products

Many Seasons Greetings products are created specifically for an individual recipient.

Please check all names, spellings, addresses and personalisation details carefully before submitting your order.

We create personalised products using the information supplied by you and cannot be responsible for errors contained in information submitted by the customer.

If you notice a mistake after placing your order, please contact us immediately.

Where production has not yet started, we will do our best to make the requested change. Once personalisation or production has begun, changes may no longer be possible.

Please do not provide unnecessary sensitive or highly private information about a child or another person when completing personalisation fields.

Further information about how we use personalisation information can be found in our Privacy Policy.

4. Prices

All prices shown on our website are in pounds sterling (£).

The price payable will be the price shown when you place your order, together with any applicable delivery charges shown before checkout is completed.

We take reasonable care to ensure prices are correct.

If we discover an obvious pricing error after an order has been placed, we may contact you before accepting or fulfilling the order. You will have the opportunity to continue at the correct price or cancel the affected item for a refund.

5. Payment

Payment must be made using one of the payment methods offered at checkout.

Orders will not normally enter production until payment has been successfully authorised.

Online payments are processed through secure third-party payment services and Seasons Greetings does not directly receive or store your complete payment-card details.

Further information can be found in our Shipping & Payments section.

6. Discount codes and promotions

From time to time, we may offer promotional codes, discounts or special offers.

Unless stated otherwise:

promotional codes cannot be exchanged for cash;
only one promotional code may be used per order;
offers may be subject to an expiry date or availability;
promotions may apply only to selected products; and
we may withdraw or amend a promotion where there has been an error or misuse.

Any specific terms shown alongside a promotion will also apply.

7. Delivery

Estimated production, dispatch and delivery information will be shown on the relevant product page, at checkout or elsewhere on our website.

Please ensure that the delivery address supplied is complete and accurate.

If you notice an address error after ordering, contact us immediately. Where the order has not yet been dispatched, we will do our best to correct it.

We cannot normally be responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.

Our online checkout currently accepts UK delivery addresses only.

If you require delivery to a BFPO address, please contact us through The Enquiry Desk before placing your order so that we can confirm whether we are able to fulfil it and advise you of the appropriate delivery arrangements.

Wider international delivery is not currently available through our online checkout. We are reviewing international delivery options and hope to make selected Seasons Greetings products available overseas in future once the appropriate postal, customs and delivery arrangements are in place.

Further information can be found in our Shipping & Payments section.

8. Cancellations and change of mind

Many Seasons Greetings products are personalised or made specifically for the recipient.

The normal right to cancel an online purchase simply because you have changed your mind does not generally apply to goods made to your specifications or clearly personalised.

If you need to cancel a personalised order, please contact us immediately.

If production has not yet begun, we may be able to cancel it. Once personalisation or production has started, cancellation may no longer be possible.

Different cancellation rights may apply to eligible non-personalised products.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

Please see our Returns section for full details.

9. Faulty, damaged or incorrect products

If a product arrives damaged, is faulty, is not as described or contains an error made by us, please contact us as soon as reasonably possible.

We may ask for your order number and photographs so that we can understand what has happened and resolve the problem promptly.

Depending on the circumstances, an appropriate remedy may include a repair, replacement or refund.

Your statutory consumer rights are not affected.

10. Customer-supplied errors

If an item has been produced correctly using information supplied by the customer, we cannot normally provide a free replacement or refund because of a spelling, name, address or other personalisation error submitted with the order.

However, please contact us if this happens and we will help where we reasonably can.

11. Availability

All products are subject to availability.

Because some Seasons Greetings products are seasonal, handmade or produced in limited quantities, we may occasionally close an order window or stop accepting orders earlier than expected.

Placing an item in your basket does not reserve it.

12. Intellectual property

Unless otherwise stated, artwork, illustrations, designs, written material, photographs, branding and other original content appearing on the Seasons Greetings website or products belong to Where for Art Now Ltd or are used with appropriate permission.

Purchasing a product does not transfer copyright or other intellectual-property rights to the purchaser.

Products and artwork must not be copied, reproduced, resold as reproductions or used commercially without our written permission.

13. Website use

You may use our website for lawful personal purposes.

You must not intentionally:

interfere with the security or operation of the website;
attempt to gain unauthorised access to the website or its systems;
use the website fraudulently; or
copy or commercially exploit website content without permission.

We may update, change or temporarily withdraw parts of the website where reasonably necessary.

14. Events outside our reasonable control

Sometimes events outside our reasonable control may affect production or delivery, including postal disruption, severe weather, transport problems, technical failures or other unexpected circumstances.

Where this happens, we will take reasonable steps to minimise disruption and will contact affected customers where appropriate.

Nothing in this section removes or limits your statutory consumer rights.

15. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our failure to comply with these terms or by our failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so.

We are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from products purchased for personal use.

16. Complaints

We hope you are delighted with your Seasons Greetings order.

If something is not quite right, please contact us through The Enquiry Desk or using the email address shown on our website so that we have the opportunity to put things right.

17. Changes to these terms

We may update these Terms and Conditions from time to time to reflect changes to our products, website, business or legal obligations.

The terms applying to your purchase will be those in force when you place your order.

18. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections and rights available to you under the law applicable where you live.

Cookie Policy

Last updated: 14 September 2026

Seasons Greetings uses cookies and similar technologies to help our website work properly, keep it secure and understand how visitors use it.

Seasons Greetings is a trading name of Where for Art Now Ltd.

This policy explains what cookies are, why we use them and how you can manage your choices.

1. What are cookies?

Cookies are small text files that are placed on your computer, phone, tablet or other device when you visit a website.

They can perform a number of functions, such as:

helping a website operate securely;
remembering information during checkout;
remembering privacy or cookie preferences;
enabling website features; and
helping website owners understand how visitors use their site.

Some cookies only remain on your device while you browse the website, while others may remain for a longer period.

2. Who sets cookies on our website?

Our website is built and hosted using Wix.

Cookies may therefore be set by:

Seasons Greetings;
Wix; and
services used by Wix or connected to our website where necessary to provide website, checkout, payment or other functionality.

These are sometimes referred to as first-party and third-party cookies.

3. Essential cookies

Some cookies are necessary for our website and online shop to function correctly.

These may be used for purposes including:

website security;
fraud prevention;
operating the shopping basket;
completing checkout;
maintaining a browsing session;
remembering your cookie preferences; and
providing services that you have specifically requested.

Because these cookies are necessary for the website to operate or provide a service requested by you, they do not normally require consent.

Blocking essential cookies through your browser may prevent parts of our website or checkout from working properly.

4. Functional cookies

Functional cookies may be used to provide additional website features or remember choices you have made.

Where consent is required, these cookies will not be activated until you choose to allow them through our cookie banner.

If you choose not to allow functional cookies, some optional features may not work as expected.

5. Analytics cookies

We currently use Wix's analytics services to help us understand how visitors use our website.

Analytics may provide information such as:

which pages are visited;
how visitors move around the website;
approximate traffic and visitor numbers;
device and browser information;
how visitors arrived at the website; and
general interaction with pages or website features.

This information helps us understand what is working well and improve the Seasons Greetings website.

Where analytics cookies require consent, they will only be used after you have chosen to allow them.

We do not currently use Google Analytics. If we introduce additional analytics services in future, we will update our cookie information where appropriate.

6. Marketing cookies

We may in future use marketing or advertising technologies to help us understand the effectiveness of campaigns or advertising.

We do not currently intentionally use third-party advertising cookies such as the Meta Pixel.

If marketing cookies are introduced, they will only be activated where the appropriate consent has been given, and this policy and our cookie settings will be updated where necessary.

7. Cookies used for payments and checkout

Our online store and checkout are provided through Wix.

When you purchase from us, Wix and the payment services available through our checkout may use cookies or similar technologies where necessary to:

operate the checkout;
process or authenticate payment;
prevent fraud; and
maintain the security of the transaction.

Some of these technologies may be essential to provide the payment service you have requested.

8. Cookie consent

When you first visit our website, you will be given the opportunity to make choices about non-essential cookies through our cookie consent banner.

You can choose whether to allow the categories of non-essential cookies offered to you.

We do not treat simply continuing to browse the website as consent to non-essential cookies.

Your cookie preference may itself be stored using an essential cookie so that the website can remember your choice.

9. Changing your cookie preferences

You can change or withdraw your choices using the cookie settings available on our website.

You can also control and delete cookies using your web browser.

Browser controls vary, but most browsers allow you to:

see which cookies have been stored;
delete cookies;
block certain cookies; or
block all cookies.

Please remember that blocking essential cookies may prevent parts of our website, shop or checkout from working correctly.

10. How long cookies are kept

Different cookies are stored for different lengths of time.

Some are deleted when you close your browser, while others remain for a defined period so that they can remember preferences or perform their intended function.

The exact cookies and retention periods used by our Wix website may change as Wix updates its services or as we make changes to the website.

The most current information about the cookies available on our website can be viewed through our cookie consent settings.

11. Changes to this Cookie Policy

We may update this policy if:

our website changes;
we introduce or remove website services;
the cookies we use change; or
our legal obligations change.

The latest version will always be published on this page.

12. Questions

If you have any questions about cookies or how we use personal information, please contact us through The Enquiry Desk or using the contact details shown on our website.

Shipping and payments

Shipping & Payments

Last updated: 14 September 2026

We want your Seasons Greetings order to arrive safely and in plenty of time for its special moment.

The information below explains how we prepare, dispatch and deliver orders and how payments are handled.

UK Delivery

Standard UK delivery is included in the product price, unless otherwise stated on the individual product page.

Our standard delivery service is Royal Mail 2nd Class.

Please remember that our preparation and dispatch time is separate from Royal Mail's delivery time.

Dispatch Times

Personalised orders are normally prepared and dispatched within 3–5 working days of the order being placed, unless a different timescale is stated on the individual product page.

Working days are Monday to Friday, excluding UK bank holidays.

Many Seasons Greetings products are personalised or prepared individually, so we recommend ordering as early as possible during busy seasonal periods.

If unusually high demand means that our normal dispatch times change, we will update the relevant product information.

Delivery Upgrades

Where available, customers may choose to upgrade their delivery for an additional charge.

Available options may include:

Royal Mail 1st Class
Royal Mail Special Delivery

The additional cost of an upgraded delivery service will be shown before checkout is completed.

Choosing an upgraded postal service does not reduce the time required to create and prepare a personalised order.

For example, an order sent by Special Delivery will still require the stated 3–5 working day preparation period before it is dispatched.

Christmas Delivery

Christmas is our busiest time of year.

We will publish any recommended Christmas ordering dates or changes to dispatch times on our website where appropriate.

We will always do our utmost to prepare and dispatch orders within the stated timeframe, but standard postal services are not guaranteed delivery services.

We therefore recommend ordering early, particularly where an item is intended to arrive before a specific date.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Orders will be sent to the address provided at checkout.

If you notice an error after placing your order, please contact us through The Enquiry Desk as soon as possible.

If your order has not yet been dispatched, we will do our best to amend the address.

We cannot normally accept responsibility for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because an incorrect or incomplete address was provided, an additional postage charge may be required before the order can be sent again.

Delayed or Missing Orders

If your order has not arrived when expected, please contact us through The Enquiry Desk.

Postal delays can occasionally occur, particularly during busy seasonal periods.

We may need to allow the appropriate period required by the postal provider before an item can be treated as lost.

Where an order is confirmed as lost or there is another genuine delivery problem, we will work with you to arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide photographs of the product and packaging so that we can understand what has happened and resolve the issue.

Further information can be found in our Returns section.

BFPO Delivery

We are currently reviewing delivery arrangements for British Forces Post Office (BFPO) addresses.

If you require delivery to a BFPO address, please contact us through The Enquiry Desk before placing your order.

We will confirm whether we are able to fulfil the order and advise you of the appropriate postal and addressing arrangements before payment is taken.

This allows us to ensure that the correct postal, customs and delivery requirements are followed for the product being ordered.

International Delivery

Wider international delivery is not currently available through our online checkout.

We are reviewing international delivery options and hope to make selected Seasons Greetings products available overseas in future.

Different postal, customs and import requirements may apply depending on the product being sent and its destination, so international delivery will only be offered once the appropriate arrangements are in place.

When international delivery becomes available, eligible products, destinations, delivery charges and any relevant information will be clearly shown on our website or at checkout.

Online Payments

Online payments are processed securely using Wix Payments and the payment methods made available through our website checkout.

The payment methods displayed at checkout may vary depending on the options supported by Wix and the customer's device or payment method.

Payment must be successfully authorised before we begin processing an order.

Seasons Greetings does not directly receive or store your complete payment-card details.

Payments at Events and Trade Fairs

Where Seasons Greetings attends an event, market or trade fair, payments may also be processed using SumUp.

Payment methods available at an event may differ from those offered through our online store.

Prices and VAT

All prices on our website are shown in pounds sterling (£).

Where for Art Now Ltd is not currently VAT registered, so VAT is not added to our prices.

Standard UK delivery is included where stated on the product page.

Any optional delivery upgrade or other additional charge will be clearly displayed before you complete your purchase.

Payment Problems

If a payment is declined or cannot be authorised, your order will not normally be processed.

If you believe you have been charged incorrectly, charged more than once or experience another payment problem, please contact us through The Enquiry Desk.

Questions

If you have a question about delivery or payment, please contact us through The Enquiry Desk or using the contact details shown on our website.

Returns

RETURNS

Last updated: 14 September 2026

We hope you love your Seasons Greetings order.

If something isn’t quite right, please contact us through The Enquiry Desk and we’ll do our best to help.

Personalised Products

Many Seasons Greetings products are made or personalised specifically for an individual recipient.

Under UK consumer law, the normal right to cancel an online order simply because you have changed your mind does not generally apply to goods that are made to your specifications or clearly personalised.

This includes products personalised using names, addresses, messages or other information supplied by you.

If you need to cancel a personalised order, please contact us as soon as possible.

If production has not yet begun, we may be able to cancel the order and issue a refund.

Once personalisation or production has begun, cancellation may no longer be possible.

This does not affect your legal rights if your order is faulty, damaged, incorrect or not as described.

Non-Personalised Products

For eligible non-personalised products purchased online, you normally have 14 days from receiving your order to tell us that you wish to cancel.

You then normally have a further 14 days to return the item.

Please contact us before returning anything so that we can provide the appropriate return details.

Unless an item is faulty or we have made an error, you will normally be responsible for the cost of returning the item to us.

Returned items should be kept in reasonable condition while they are in your care.

Refunds for Non-Personalised Products

Where the statutory cancellation right applies, we will refund the amount due in accordance with UK consumer law.

If you paid a delivery charge for the original order, we are required to refund the cost of our standard delivery service. Any additional amount paid for an optional premium or faster delivery service does not normally have to be refunded beyond the cost of standard delivery.

Refunds will normally be made using the same payment method used for the original purchase.

Where goods are being returned following cancellation, refunds will be made within the applicable legal timeframe once the returned goods, or appropriate evidence of return, have been received.

Faulty, Damaged or Incorrect Orders

Your rights are different where something is wrong with your order.

If your product:

arrives damaged;
is faulty;
is not as described;
is materially different from what you ordered; or
contains a personalisation error made by Seasons Greetings,

please contact us as soon as reasonably possible.

We may ask you to provide your order number and photographs of the item and packaging so that we can understand what has happened.

Depending on the circumstances and your legal rights, an appropriate remedy may include a replacement, repair, refund or price reduction.

UK consumer law provides customers with a short-term right to reject faulty goods within 30 days in qualifying circumstances, with further repair, replacement or refund rights potentially applying after that period.

Your statutory consumer rights are not affected by this Returns Policy.

Personalisation Errors Made by the Customer

Please check all names, addresses, spellings and personalisation information carefully before completing your order.

Our personalised products are created using the information submitted by you.

If we have produced an item correctly using information supplied with the order, we cannot normally provide a free replacement or refund because the information submitted contained an error.

However, please contact us as soon as possible.

If production has not yet begun, we will do our best to amend the information. If the item has already been produced, we will still try to help where reasonably possible.

Delivery Address Errors

Please make sure your delivery address is complete and correct before placing your order.

If an order is returned to us because an incorrect or incomplete address was supplied, we may ask you to pay the additional postage cost before the order is sent again.

If you notice an address mistake before dispatch, contact us immediately and we will do our best to correct it.

Lost Orders

If you believe your order has been lost in the post, please contact us through The Enquiry Desk rather than placing a duplicate order.

We may need to allow the appropriate period required by the postal provider before an item can officially be treated as lost.

Where an order is confirmed as lost, we will work with you to arrange an appropriate replacement or refund.

Returning an Item

Please contact us before sending anything back.

We will provide the appropriate return details and let you know whether a physical return is required.

Please do not send returns to an address you have found elsewhere without first contacting us.

How Refunds Are Paid

Where a refund is due, it will normally be returned to the original payment method used for the purchase.

Banks and payment providers may take additional time to display a refund after it has been processed by us.

Questions or Problems

If you have any questions about a return, refund, replacement or damaged order, please contact us through The Enquiry Desk.

We’ll always try to resolve genuine problems fairly and as quickly as we reasonably can.